Privacy Policy

This Privacy Policy explains the basis on which we will deal with any personal data, including but not limited to payment data and other information that we collect from you, from other sources, or that you provide to us (referred to as “Data”), for the purpose of your access to and use of the website and/or mobile application (collectively referred to as the “Site”), and the services and applications (collectively referred to as the “Services”). We recognize the importance of this Data and are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding Data. By using our Services, you agree to the handling of Data in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “us”, or similar terms refer to Noon Company, and references to “you” or “the user” refer to you as an individual or a legal entity, as applicable.

What Data may we collect from you?

We may collect and process the following Data:

  • Data you provide by filling in forms on the Site, including data provided when registering to use the Site, other joint registrations (such as social media logins), subscribing to our Services, posting materials, or requesting other services.
  • Data you provide when entering a competition or promotion via our Site, completing surveys or polls, or submitting reviews, testimonials, or feedback.
  • Data you provide to us, or that we may collect from you, when you report any difficulty you encounter while using our Site.
  • Records of correspondence if you contact us.
  • General, aggregated, demographic, and non-personal data.
  • If you download or use our mobile application, we may have access to details relating to your location and your mobile device, including the unique identifier of your device.
  • Details of transactions you carry out through our Site and details of the fulfillment and delivery of goods you order.
  • Details about your computer, including but not limited to your IP address, operating system, browser type, and data related to your general internet usage (for example, through technologies that store data on or access your device, such as cookies, conversion tracking codes, and web beacons, collectively referred to as “Cookies”).
  • Your email address provided to us by third parties who have confirmed that they obtained your consent to share your email address.
  • Any other Data we deem necessary to enhance your experience on the Site.

How will we use your Data?

We may use your Data in the following cases:

  • To provide you with information, products, or services that you request from us or that we believe may interest you, where you have consented to be contacted for such purposes.
  • To provide you with location-based services, such as advertising, search results, and other personalized content.
  • To fulfill obligations arising from any contracts entered into between you and any other party using our Site, or between you and us.
  • To improve our Services and provide better and more personalized services.
  • To ensure that content from our Site is presented in the most effective manner for you and for the device you use to access our Site.
  • To notify you about changes to our Site.
  • For any other reason we deem necessary to enhance your browsing experience.
  • To manage incentive programs, fulfill your requests for such incentives, and/or allow you to participate in competitions and notify you in case of winning.

To whom may we disclose Data?

Our customers’ Data is a very important part of our business. Therefore, we only share Data as described below and with companies that follow data protection practices at least similar to those described in this Privacy Policy:

  • Other parties: To provide our Services, we may cooperate with affiliated companies or third-party service providers (such as logistics companies for product delivery, marketing companies, payment processors for online transactions, etc.). These companies may store Data in a digital wallet to make your use of our Services more efficient.
    You acknowledge the importance of these companies having access to relevant Data to perform their tasks, and we ensure they do not use the Data for other purposes. We may also receive Data from these companies (e.g., delivery data and updated addresses) to correct our records and deliver purchases. By using the Site, you consent to the transfer, storage, use, and disclosure of Data between our affiliates and third-party service providers wherever they are located, provided they are contractually obligated to respect data privacy.
  • Marketing and promotions: We may use Data to provide you with information about goods and services that may interest you, enhance your browsing experience, service messages, new features, improvements, special offers, and relevant events. We may contact you through various channels, including but not limited to email, web notifications, posts, phone calls, app messages, and news transfer cards.
    We may allow third parties to use Data, for example by providing it to advertisers to help them reach their target audience in order to fulfill our obligations to advertisers (i.e., displaying their ads to the target audience).
  • Competitions and promotions: Participation may require providing additional Data. For example, if you win a competition, you may be asked to provide more personal Data to confirm eligibility and deliver the prize. Data collection may be carried out by us, participating sponsors, or promotional vendors. Please review the relevant third-party privacy policies to understand how they use the Data they collect.
  • Business transfers: In the event of an acquisition of our company or substantially all of its assets, customer Data will be among the transferred assets.
  • Protection of our Site and others: We may disclose account and personal Data when we believe disclosure is appropriate to comply with laws, law enforcement investigations, and to protect the rights, property, or safety of our users or others. This includes exchanging Data with companies and organizations for fraud protection and credit risk reduction.

Please note that our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept responsibility or liability for those policies. Please check their policies before submitting any personal Data.

How do we store your Data?

The Data we collect from you may be transferred to, or stored at, a location outside the Kingdom of Saudi Arabia. It may also be processed by staff operating outside the Kingdom, working for us or for one of our suppliers. Such staff may be involved in order fulfillment, payment processing, and support services.

We will store Data as long as necessary in accordance with this Privacy Policy or as required by law. Data may be transferred, stored, processed, and used by our affiliates or third-party service providers in one or more countries outside your home country. Payment Data may also be transferred and stored by our affiliates for payment processing and technical support.

What security standards do we apply?

We take technical, commercial, technical, and administrative measures to ensure Data is handled securely and in accordance with this Privacy Policy, protecting it from unauthorized access, alteration, disclosure, or destruction. We may use encrypted electronic technologies to protect Data during transmission, external firewalls, and host-based firewalls to defend against malicious attacks. Access to Data is limited to employees, service providers, and agents who need to know it to perform their work.

You are responsible for protecting your password and the device you use to access our Site. You alone are responsible for keeping your password confidential, such as logging out after using shared devices.

Unfortunately, data transmission over the internet is not completely secure. While we strive to protect your Data, we cannot guarantee its security during transmission, and you bear the risks of sending any Data.

How can you access and modify your Data?

You can access a wide range of Data related to your account and transactions to view and, in some cases, update it.

Examples of Data you can easily access on the Site include:

  • Updated information regarding your recent orders.
  • Personal identification data (including name, email, password, correspondence, and advertising preferences).
  • Payment settings (including credit card information).
  • Email notification settings.

You may opt out of receiving marketing messages at any time by adjusting your communication preferences through the unsubscribe link in emails. For shopping via the mobile app, you will need to adjust notification settings in your mobile device’s general settings.

Additionally, our system places Cookies when you log in to ensure a smooth user experience. You can disable Cookies by changing your browser settings; however, this may affect the functionality of the Site and limit access to certain features. Performance Cookies, for example, collect information about how you use the Site to help us enhance your experience.

We may retain copies of Data for legal compliance purposes, particularly when you update information, by keeping previous versions in our records.

What if we change our Privacy Policy?

Our business changes continuously, so this Privacy Policy may also change. We will post the current version on the Site, and it will remain effective from the date of posting or another effective date specified by us.

We may send periodic reminder emails regarding our notices and terms, but you should regularly check the Site for the latest updates. Continued use of the Site after changes constitutes your acceptance of the revised Privacy Policy.

How can you contact us?

If you have any questions regarding your Data on the Site, please contact us at www.fitmax.sa with a detailed description of your inquiry, and we will respond and address it accordingly.